Return & Refund Policy

Last updated: 17 August 2025

At drbook.store, your satisfaction matters to us. This Return & Refund Policy explains your legal rights under UK consumer law, as well as the voluntary extended benefits we provide to make your shopping experience risk-free and transparent.

1. Legal Right of Withdrawal (14 Days)

As a consumer in the United Kingdom, you have a statutory right to cancel your order within 14 calendar days of receiving your goods without giving a reason.

• The cancellation period ends 14 days after the day you (or a person you nominate, excluding the carrier) receive the goods.

• To exercise this right, you must notify us clearly in writing by email or post.

2. Voluntary Extended Returns (30 Days)

In addition to your legal rights, drbook.store offers a 30-day voluntary return policy. This means you may return products free of charge within 30 days of delivery if:

• The product is unused, undamaged, and in its original condition.

• The original packaging, labels, and any included accessories are intact.

• The product is not excluded under the non-returnable categories listed below.

3. Free Returns

• We provide free returns within the UK.

• Please contact us before sending items back to obtain a prepaid return label.

• Items returned without prior authorisation may not be accepted.

4. Refund Process

• Refunds are always made to the original payment method used during checkout.

• We process refunds within 7 business days of receiving and inspecting returned items.

• Your bank or payment provider may require additional time to credit the funds to your account.

• If you paid for express shipping, this fee is non-refundable (unless the item was faulty or incorrect).

5. Exchanges

We do not currently offer direct exchanges. If you would like a different product, size, or variation, please return the item for a refund and place a new order.

6. Faulty, Damaged, or Incorrect Goods

If your order arrives faulty, damaged, or not as described:

• Contact us within 48 hours of delivery.

• Provide your order number and photos of the product/packaging.

• We will arrange either a replacement at no cost or a full refund.

7. Non-Returnable Items

The following products cannot be returned:

• Personalised or custom-made items.

• Digital downloads or gift cards.

• Perishable goods or items with a short shelf life.

• Hygiene-sensitive products (such as certain personal-use items) if unsealed.

8. Order & Delivery Transparency

• Processing time: 1–2 business days after payment confirmation.

• Transit time: 2–4 business days for delivery within the UK.

• Return window: 30 days from delivery.

• Refund processing time: 7 business days after receiving and inspecting the return.

9. Contact for Returns

To start a return or ask questions about refunds, please contact us at:

drbook.store
📧 Email: thanhchauthan@gmail.com
📞 Phone: +44 7475 352330
🏠 Address: 11 Liverpool Rd, London, N1 0RP, United Kingdom

10. Final Notes

This Return & Refund Policy does not affect your statutory consumer rights under UK law. Our 30-day free return option is an additional guarantee to provide you with a secure and worry-free shopping experience at drbook.store.

Contact Us

Last updated: 17 August 2025

We value your trust and are here to assist you with any inquiries about products, orders, shipping, or returns.

Business Information

drbook.store
📧 Email: thanhchauthan@gmail.com
📞 Phone: +44 7475 352330
🏠 Address: 11 Liverpool Rd, London, N1 0RP, United Kingdom

Customer Support Hours

• Monday – Friday: 9:00 AM – 6:00 PM (GMT)

• Saturday: 10:00 AM – 2:00 PM (GMT)

• Sunday & Public Holidays: Closed

How to Reach Us

• By Email: We aim to respond to all inquiries within 24 hours on working days.

• By Phone: Call us during customer service hours for urgent support.

• By Post: You can also write to our business address above.