Warranty & Product Guarantee Policy

Warranty & Product Guarantee Policy

Last updated: 17 August 2025

At drbook.store, we want you to feel confident when shopping with us. All of our products are covered by the guarantees provided under UK consumer law, along with our own store-level commitments.

1. Statutory Warranty (Consumer Rights Act 2015)

As a customer in the United Kingdom, you are entitled to certain rights under the Consumer Rights Act 2015:

  • Goods must be of satisfactory quality, fit for purpose, and as described.

  • If a product is faulty or not as advertised, you are entitled to a free repair, replacement, or refund.

  • These statutory rights apply for up to 2 years from the date of purchase.

2. Store Guarantee

In addition to your legal rights, drbook.store provides the following guarantees:

  • 30-Day Satisfaction Guarantee: If you are not satisfied with your purchase, you may return it within 30 days for a full refund (see our Return & Refund Policy).

  • Quality Assurance: All items undergo quality checks before shipping.

  • Damage-Free Delivery: If your order arrives damaged or incorrect, we will replace or refund it at no cost to you.

3. What Our Guarantee Covers

  • Manufacturing defects.

  • Items that are not as described.

  • Goods that arrive damaged in transit.

4. What Our Guarantee Does Not Cover

  • Normal wear and tear.

  • Misuse, improper handling, or accidental damage caused by the customer.

  • Personalised or custom-made products (unless faulty).

  • Clearance or final sale items (unless faulty).

5. Claiming Under the Guarantee

If you believe your product is faulty or not as described:

  1. Contact us at thanhchauthan@gmail.com with your order number and a description of the issue.

  2. Include photos or other evidence where possible.

  3. We will review your claim and provide a solution, which may include:

    • A replacement product,

    • A repair (if applicable), or

    • A refund issued to your original payment method.

6. Timeframes

  • Claims for damaged or incorrect items must be made within 48 hours of delivery.

  • Refunds are processed within 7 business days of approving a return.

  • Replacement products are shipped within 1–2 business days after approval.

7. Contact for Warranty Claims

drbook.store
📧 Email: thanhchauthan@gmail.com
📞 Phone: +44 7475 352330
🏠 Address: 11 Liverpool Rd, London, N1 0RP, United Kingdom

8. Final Notes

This Warranty & Guarantee Policy operates alongside — and does not replace — your statutory rights under UK consumer law. You are always protected by the legal framework that ensures fair treatment and product reliability.