Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Last updated: 17 August 2025
We want your experience at drbook.store to be simple, secure, and stress-free. Below you’ll find answers to the most common questions from our customers.
Orders & Processing
Q: How long does it take to process my order?
A: Orders are processed within 1–2 business days after payment confirmation.
Q: Can I change or cancel my order after purchase?
A: Yes, as long as the order has not yet been dispatched. Please email us at thanhchauthan@gmail.com or call +44 7475 352330 as soon as possible.
Shipping & Delivery
Q: How long does delivery take?
A: Standard UK delivery takes 2–4 business days after dispatch. The total delivery time is usually 3–6 business days.
Q: Do you charge for shipping?
A: No. Shipping is free of charge within the United Kingdom.
Q: Will I get tracking details?
A: Yes. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and courier link.
Returns & Refunds
Q: What is your return policy?
A: You may return items within 30 days free of charge, in addition to your statutory 14-day cancellation right under UK law. Items must be unused and in original condition.
Q: How do I return a product?
A: Contact us via email or phone with your order number. We will provide you with a prepaid return label.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds are always issued back to the original payment method.
Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure options displayed at checkout.
Q: Is checkout secure?
A: Yes. All payments are SSL-encrypted and processed by PCI DSS–compliant providers for maximum security.
Products & Warranty
Q: Do your products come with a warranty?
A: Yes. All items are covered by UK consumer law, including a minimum 2-year warranty for defective products.
Q: What if my order arrives damaged or incorrect?
A: Please notify us within 48 hours of delivery, providing photos of the damaged or incorrect product. We will arrange a replacement or refund at no extra cost.
Customer Support
Q: How can I contact you?
A: You can reach us at:
drbook.store
📧 Email: thanhchauthan@gmail.com
📞 Phone: +44 7475 352330
🏠 Address: 11 Liverpool Rd, London, N1 0RP, United Kingdom
We aim to respond to all customer inquiries within 24 hours on business days.